Elevated API endpoint latency and error rate

Incident Report for Middesk

Resolved

This incident has been resolved. The root cause has been identified and fixed and
Posted Jan 19, 2024 - 19:15 PST

Monitoring

System latency is returning to normal. We're continuing to monitor.
Posted Jan 19, 2024 - 13:54 PST

Update

We've identified and mitigated the issue. We're working to reduce business processing latency.
Posted Jan 19, 2024 - 13:44 PST

Investigating

We are currently investigating this issue.
Posted Jan 19, 2024 - 12:56 PST
This incident affected: API and Dashboard.