This incident has been resolved. Order processing has returned to normal, and the backlog has largely cleared.
Posted Jul 31, 2026 - 22:39 PDT
Monitoring
A fix has been implemented and order processing has resumed. We are monitoring as the queued order backlog clears.
Posted Jul 31, 2026 - 19:00 PDT
Investigating
We are investigating an issue causing delays in order processing for a subset of customers. Website orders may remain in a pending state longer than expected, and Business Verification orders that include a Website order are delayed as a result. A smaller number of other order types are also affected.
Order submission is unaffected and no data has been lost. Orders queued during this period will be processed once the issue is resolved. We will provide an update within 60 minutes.
Posted Jul 31, 2026 - 18:26 PDT
This incident affected: APIs (Business Verification).